Zoom Support

In order to provide the best course experience, our courses use a video conferencing program called Zoom. You can also call in to live sessions by phone, if you prefer. Please read the information below on how to use and download Zoom.

Zoom Orientation for Computers

Scroll down below the video for more support information.

Click the button at the bottom right of the video frame to view full-screen

If you have not used Zoom before, please note that the Zoom installer file will download automatically when you join your first video class. Simply double-click on the downloaded file and let it walk you through the installation process. If you have any trouble with this automatic download, you can get the Zoom Client for Meetings from the Zoom download center.

If the system asks you, “How do you want to join the audio conference?” click the green button that reads “Join Audio by Computer.”

Zoom Downloads for Mobile Devices

  • Get the Zoom app from the App Store for Apple devices.
  • Get the Zoom app from Google Play for Android devices.

Check for Updates! It is imperative that you’re using the most current version of Zoom or it may affect your live class sessions.  While using Zoom, watch for any notifications of new versions available and update as soon as you can.

Test your Zoom Connection

You can join a test Zoom meeting by visiting zoom.us/test to familiarize yourself with Zoom and test your microphone and speakers. For full instructions please visit https://support.zoom.us/hc/en-us/articles/115002262083-Joining-a-Test-Meeting

We recommend the following practices for the best Zoom experience:

  • Connect with an ethernet cable for faster internet (as opposed to WiFi).
  • Make sure you have the most updated Zoom Software.
  • Use Google Chrome or Safari as your browser.
  • Quit high bandwidth programs not needed during live classes.
  • Have the Zoom phone numbers on hand as a backup connection.
  • Use a comfortable headset during the session.
  • Remove or turn off sound generating devices (landline telephones, cell phones, fans).
  • Should you choose to be on video, check your lighting so that your face is visible and not shaded or backlit.
  • If you have any trouble connecting to Zoom during class, please connect by phone, and AFTER class reach out to our team at learnhtwfoundation@gmail.com for additional support.

How to Interact During the Session 

During Q&A you are welcome to “raise your hand to comment or ask a question live. You can also submit your written comments and questions using the Chat function.

Raise your Hand to Speak

If connected by video:

  1. Click on the “Participants” button in the toolbar at the bottom of the Zoom window.
  2. Click on your name in the list.
  3. Click on the “Raise Hand” button at the bottom of this panel, to the right of the video frame. A hand icon will appear next to your name in the list.

If connected by phone: 

Press *9 on your phone keypad.

If connected by mobile device:

  1. Click on the “More” button.
  2. Click “Raise Hand.”

Submit a Written Question 

  1. Click on the “Chat” icon in the toolbar at the bottom of the Zoom window.

Type in your message.